Privacy Policy

Effective Date: 5th June 2024
Ollie Burns & Sons Funeral Directors
Address: Ballinderry, Corofin, Tuam, County Galway, Ireland

1. Introduction

Ollie Burns & Sons Funeral Directors ("we", "our", "us") are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.

2. Information We Collect

We may collect and process the following personal data about you:

  • Personal Identification Information: Name, address, phone number, email address, and other contact details.
  • Financial Information: Payment details and transaction history.
  • Sensitive Personal Data: Information regarding deceased persons and details necessary for arranging funeral services.
  • Communication Records: Emails, phone call recordings, and other correspondence.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide funeral services and fulfill contractual obligations.
  • To communicate with you regarding our services.
  • To process payments and manage financial transactions.
  • To comply with legal obligations and regulatory requirements.
  • To improve our services and conduct customer satisfaction surveys.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing necessary to provide our services.
  • Legal Obligation: Compliance with applicable laws and regulations.
  • Legitimate Interests: Improving our services and ensuring efficient and secure operations.
  • Consent: Where you have provided explicit consent for specific purposes.

5. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and IT service providers.
  • Legal and Regulatory Authorities: When required by law or to protect our legal rights.
  • Business Partners: With your consent, we may share data with partners involved in the provision of ancillary services.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage systems.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specific retention periods are determined based on the nature of the data and legal obligations.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request access to your personal data and obtain a copy.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request restriction of processing under certain circumstances.
  • Data Portability: Request transfer of your data to another organisation.
  • Objection: Object to processing based on legitimate interests.
  • Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [Insert Contact Email or Phone Number].

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email. Please review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Ollie Burns & Sons Funeral Directors
Ballinderry,
Corofin
Tuam,
County Galway,
Ireland

Email: info@ollieburnsfunerals.ie
Phone: Ollie 086 890 1943 / Gerry 087 096 4687

By using our services, you acknowledge that you have read and understood this privacy policy.

 

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